Monday, October 5, 2015

Giving you the business - when that DoubleTree by Hilton Ontario Airport worker isn't a Hilton worker

Yesterday, I posted an item in my Empoprise-BI business blog and called it The fiction of brands - how Apple, Hilton, McDonald's, Uber, and others are not single entities, but thousands of independent companies and contractors.

It was inspired by a local story from right here in Ontario, written by Neil Nisperos of the Inland Valley Daily Bulletin last Friday. His story, entitled Fired Ontario hotel workers file unfair labor charges against DoubleTree, describes how four people working at the DoubleTree by Hilton Ontario Airport, were not actually employed BY the DoubleTree by Hilton Ontario Airport, but were fired by their real employer (Pro Clean). The DoubleTree made a point of saying that it treats its employees wonderfully, while kinda sorta leaving out the fact that those four people were NOT employees of the DoubleTree.

Oh, and by the way, that DoubleTree hotel is not owned by Hilton Worldwide. It's actually owned by a separate company, the Blackstone Group. As I noted in my post,

So do you deal with Pro Clean..., the Blackstone Group, or Hilton Worldwide if you have a problem with your room?

The Hilton, of course, is not the only brand that wants you to think of one company when in reality there are a bunch of subcontractors involved in providing you with the Hilton experience. Three other examples are Apple, McDonald's, and Uber. I talk about all four of them in my post here.